REFUND POLICY

Ashcombe Leather website purchases:
A product purchased from our website may be returned within 28 days of the date of dispatch. The product must be unused and in a saleable condition. Please state the reason for return. Please note all refunds will be for the full price paid for the product.
All shipping back to Ashcombe Leather Goods is to be paid for by the customer. Please post the item back to the address on the ‘Contact Us’ page in an appropriately  sized padded envelope by UK Standard post and obtain a free ‘Certificate of Posting’ from the Post Office; this is your ‘proof of posting’ in the unlikely event that your parcel does not arrive with us. Please note, we regret we cannot refund any Tracked, Signed For or Special Delivery charges / fees.
(This does not affect your statutory rights in the event of faulty goods.)
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Belt Exchanges: 

We have a 28-day return policy, which means you have 28 days after receiving your item to return the item.

All shipping back to Ashcombe Leather Goods is to be paid for by the customer. Please post the item back to the address on our Contact page in a padded envelope by UK Standard post and obtain a free ‘Certificate of Posting’ from the Post Office; this is your ‘proof of posting’ in the unlikely event that your parcel does not arrive with us

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. To start a return, you can contact us at ashcombeleather@gmail.com. If your return is accepted we will send you the address for returns.

We will not be liable for loss or damage of the product during the shipping to us.
You can always contact us for any return questions at ashcombeleather@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as made to measure items or special orders or personalised items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.